HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure.
MacMall Part #:13392993
Manufacturer Part #:U7TC8E
Platform:Universal
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.
Escalation Management
HP electronic remote support solution
Basic SW Support and Collaborative Call Management for non-HP SW on eligible HP hardware products
Access to electronic support information and services
Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Fax-on-demand - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years
MacMall offers next day delivery on select products when you choose them before the stated deadline and use FedEx Standard Overnight, Priority or Saturday delivery. If you don’t need it overnight, we also offer great 2-5 day shipping options.
To make sure all the item(s) you're buying are all eligible for next day delivery look for the "Get it by . . ." message which displays a cut-off time and shipping method. This message lets you know that next day delivery is still available.
To take advantage of next day delivery:
Add the qualified items to your Shopping Cart and proceed to checkout.
Choose a shipping address within the United States (including Alaska, Hawaii, protectorates, and territories, but not P.O. boxes or APO/FPO addresses)
Pay using credit card or debit card in good standing to avoid payment processing delays.
Select FedEx Standard Overnight, Priority or Saturday delivery.
Place your order before the stated deadline and enjoy the fast shipping!
Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your next day delivery.
Next Day Shipping Options:
FedEx Standard Overnight: 3:00 PM next day delivery is available in thousands of cities. By 4:30 PM to remote locations. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.
FedEx Priority: 10:30 AM next day delivery is available in thousands of cities. Delivery by noon to most other areas, and by 4:30 PM to remote locations. Signature is required. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.
FedEx Saturday: For Friday shipments only. FedEx Priority service restrictions (above) apply.
MacMall offers next day delivery on select products when you choose them before the stated deadline and use FedEx Standard Overnight, Priority or Saturday delivery. If you don’t need it overnight, we also offer great 2-5 day shipping options.
To make sure all the item(s) you're buying are all eligible for next day delivery look for the "Get it by . . ." message which displays a cut-off time and shipping method. This message lets you know that next day delivery is still available.
To take advantage of next day delivery:
Add the qualified items to your Shopping Cart and proceed to checkout.
Choose a shipping address within the United States (including Alaska, Hawaii, protectorates, and territories, but not P.O. boxes or APO/FPO addresses)
Pay using credit card or debit card in good standing to avoid payment processing delays.
Select FedEx Standard Overnight, Priority or Saturday delivery.
Place your order before the stated deadline and enjoy the fast shipping!
Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your next day delivery.
Next Day Shipping Options:
FedEx Standard Overnight: 3:00 PM next day delivery is available in thousands of cities. By 4:30 PM to remote locations. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.
FedEx Priority: 10:30 AM next day delivery is available in thousands of cities. Delivery by noon to most other areas, and by 4:30 PM to remote locations. Signature is required. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.
FedEx Saturday: For Friday shipments only. FedEx Priority service restrictions (above) apply.
Get exclusive discounts on your favorite Apple products today!
Your Biggest Source for Everything Apple!
MacMall is the #1 Apple Direct Reseller. We sell more Apple-branded products than any other direct Apple reseller. Since 1987, MacMall has been supplying Mac computers, Mac software, iPods, iPad accessories, and more Apple brand products and consumer electronics to consumers, businesses, and creative professionals.
At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.
Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!
