Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.Lenovo Priority Technical Support provides third party assistance and support for the following software applications:Adobe Acrobat Reader,Autodesk,Cyberlink Multimedia Center,Diskeeper Lite & Diskeeper Home,Google Picasa,IBM Lotus Notes - stand alone client,IBM Lotus SmartSuite,Intervideo WinDVD,Intervideo WinDVD Creator,Lenovo ThinkVantage Technologies,McAfee VirusScan,Microsoft Office 2007,Microsoft Windows Vista Business and Ultimate,Microsoft Windows XP - 32 & 64,Norton Internet Security,PC-Doctor,Red Hat REL 5 WS - 64-bit,Sonic RecordNow Business DLA,Sun Java JRE,WinDVD.