SonicWALL Support Services
SonicWALL offers a variety of support programs designed to get you the support you need when you need it.
SonicWALL Warranty Support
In addition to being extremely reliable, SonicWALL products are recognized for being easy to install, configure and manage. SonicWALL Warranty Support enhances these features with:
1 year, return to factory replacement for defective hardware.
90 days of telephone or Web-based support for installation and configuration assistance during local business hours
90 days of software and firmware updates
Access to SonicWALL's electronic support tools
SonicWALL Support 24X7
Customers with mission-critical network requirements cannot afford downtime. SonicWALL Support 24X7 is an annual service that offers:
Advanced-exchange replacement of defective hardware
Telephone or web-based support, 24X7
Enhanced escalation for high-priority problems
Access to SonicWALL's electronic support
All software and firmware updates and upgrades