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What plans are available for Creative Cloud for teams?

Adobe offers two Creative Cloud for teams plans — Complete and Single App. The complete plan offers everything you need to do your best work, including all Creative Cloud apps and services, exclusive business features, 100GB of cloud storage for file sharing and collaboration, Adobe expert support, and centralized admin tools. If you need only one CC product, the single-app plan includes access to the latest version of one CC desktop app of your choice such as Photoshop® CC or Illustrator® CC, Behance® ProSite, 20GB of cloud storage for file sharing and collaboration, and centralized admin tools.

What is included in the Creative Cloud for teams complete plan?
The complete plan gives you:

  • The latest version of all CC desktop apps, including Photoshop CC, Illustrator CC, After Effects® CC, Acrobat® XI, Lightroom® 5, and many more as well as updates and upgrades the moment they are released
  • Access to all Creative Cloud services such as Behance ProSite, Digital Publishing Suite, and Business Catalyst®
  • 100GB of online storage for file sharing and collaboration
  • Two one-on one sessions per year with Adobe expert support
  • Centralized administrative tools to add, manage, and reassign seats

What is included in the Creative Cloud for teams single-app plan?
The single-app plan gives you:

  • The latest version of one CC desktop app of your choice (such as Photoshop CC or Illustrator CC) and access to all of the other CC apps as a free 30-day trial, as well as updates and upgrades the moment they are released
  • 20GB of online storage for file sharing and collaboration
  • Centralized administrative tools to add, manage, and reassign seats

Which Creative Cloud desktop apps are available for the single-app plan?

The following are available for the single-app plan: Adobe Photoshop CC, Illustrator CC, InDesign® CC, Adobe Muse™ CC, Dreamweaver® CC, Flash® Professional CC, Edge Inspect CC, Edge Animate CC, Adobe Premiere® Pro CC, After Effects CC, Audition® CC, SpeedGrade® CC, InCopy® CC, and Prelude® CC.

Can I combine both complete and single-app plans under the same Creative Cloud for teams membership?

Yes. Both complete and single-app seats are managed via the easy-to-use Admin Console — a web-based portal that lets you centrally purchase, deploy, and manage all Creative Cloud for teams seats across your organization under one membership agreement.

What’s the difference between the Creative Cloud single-app plan sold on Adobe.com and the new Creative Cloud for teams single-app plan available from resellers? Why does the team plan cost more?

The plan sold on Adobe.com is intended for individuals, not volume licensing customers. Unlike an individual plan, which belongs to a person, a Creative Cloud for teams membership belongs to and stays with the organization. The team plan comes with an Admin Console to centrally purchase and manage the subscription, including the ability to re-assign the membership to another team member as needed. It also comes with Creative Cloud Packager, a tool to centrally package and deploy the CC apps, as well as manage updates. Individual plans sold through Adobe.com must be purchased with a credit card while Creative Cloud for teams plans can be purchased through a reseller using a purchase order.

Can I buy multiple single-app memberships for one person?

Yes, one user can have multiple single-app memberships (such as Photoshop CC and Illustrator CC). However, if more than one desktop application is being used, we recommend purchasing a Creative Cloud for teams complete membership.

If I purchase the Creative Cloud for teams single-app plan, will I have access to Adobe Bridge CC?

Yes, Adobe Bridge CC is available for use through any single-app membership. Note that in order to use Camera Raw in conjunction with Adobe Bridge CC to preview and edit RAW files, you must have a membership to Photoshop CC or After Effects CC. Support for previewing video and audio files in Adobe Bridge CC is only available if you have a membership to Photoshop CC, Adobe Premiere Pro CC, or After Effects CC.

I have a Creative Cloud for teams complete membership — can I switch to single app?

If you have a complete membership plan and would like to move to single app, at the end of your membership simply sign up for a single-app plan.

Is there an upgrade path from Creative Cloud for teams single-app to complete?

No, at this time there is not an upgrade path. If you are a single-app subscriber and would like to move to the full version, then at the end of your membership, simply sign up for a complete plan.

Is there an upgrade/migration path from Creative Cloud (individual) single app to Creative Cloud for teams single app?

No, at the end of your membership, simply sign up for Creative Cloud for teams single app.

My company already has Creative Cloud for teams. How do we add single app? Does it require a new VIP membership?

Adding new Creative Cloud for teams seats — whether single app or complete — is easy. Simply call your reseller, or go to the Admin Console. Any seats that you add will be under your existing VIP number.

If I add single-app seats to my existing Creative Cloud for teams account, will they co-terminate with my existing seats?

Yes, any new Creative Cloud for teams seats that you add—whether single app or compete—will be pro-rated and co-terminate on your existing anniversary date.

Value Incentive Plan (VIP) FAQs

What is Adobe’s Value incentive Plan (VIP)?

You may be familiar with Adobe’s CLP and TLP volume licensing programs that are available for purchasing licenses of Adobe’s perpetual software. Value Incentive Plan (VIP) is Adobe’s new membership-based buying program that customers join to purchase Creative Cloud for teams through the channel. There is no cost to join the VIP program.

One of the unique benefits of the VIP program is the ability for customers to immediately download and deploy Adobe’s subscription-based products while the billing cycle is still in process. Immediate fulfillment means that your employees and team members no longer have to wait for the ordering process to be complete and can start using products as soon as they are assigned a seat.

In addition, with VIP there are no minimum purchase requirements.

How do I join VIP?

Joining VIP is quick and easy. Your reseller will send you an email inviting you to join the program. Once you review and accept the terms of the program (there is no obligation to buy), you will be assigned a VIP ID, which you will use to place all orders.

As a VIP customer, how do I purchase Creative Cloud for teams?

As a VIP customer, you can purchase Creative Cloud for teams from your reseller of choice by providing your VIP ID, and a confirmation email will be sent to you when seats are added. If you purchase product from two different resellers, you can use the same VIP ID or create two separate IDs, giving you flexibility on how you want to manage your subscriptions.

Alternatively, you can log on to creativecloud.com and add seats directly to your Creative Cloud for teams membership. Note that when you add seats directly through Creative Cloud, your reseller will be notified, and you have 30 days to send them a purchase order.

You can track your seats and status of payments on a seat-by-seat basis within Creative Cloud.

Why does Creative Cloud for teams cost more than Creative Cloud for individuals?

A team membership includes all of the great features and benefits that come with an individual membership, plus:

  • Centralized administration: A centralized purchasing and license management console to easily assign and transfer seats at no cost, add seats, and track usage.
  • Centralized deployment: Centrally deploy all apps or a customized subset. Admins can also block services and online storage access while on the corporate network.
  • Additional storage for the complete plan: 100GB of storage per user—five times what individual or single-app Creative Cloud members have.
  • Expert support: Exclusive access to Adobe experts via 1:1 sessions (two per year, per person).

Can I purchase a perpetual license for the new Creative Cloud (CC) applications that were announced in May 2013?

No. The new CC versions of the applications are only available through Creative Cloud offerings for individuals, teams, and enterprise. Adobe does not have any current plans to release future CC tools outside of Creative Cloud. (Note: Adobe Acrobat XI continues to be available through a perpetual software license.)

Administration and Deployment

How do I add seats to my Creative Cloud for teams membership?

You can add complete or single-app seats at any time. However, you will need to place an order with your reseller within 30 days to complete your transaction. If you do not place your purchase order within 30 days, you will not be able to add any more seats, and your unpaid seats may be deactivated. All additional seats will co-terminate with your original anniversary date.

You can track your seats and status of payments on a seat-by-seat basis within Creative Cloud.

Can I use the software I downloaded from Creative Cloud on multiple computers?

Yes. You can use the applications available in Creative Cloud on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership.

If I add single-app seats to my existing Creative Cloud for teams account, will they co-terminate with my existing seats?

Yes, any new Creative Cloud for teams seats that you add — whether single app or compete — will be prorated and co-terminate on your existing anniversary date.

How do I know which of my users gets which applications?

In the Admin Console, you can specify the plan as complete or by specific single app.

In what languages is Creative Cloud available?

Currently, the Creative Cloud website is available in English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish—with the goal to make Creative Cloud widely available as soon as possible.

Do you offer reporting data about which users are using which apps and services?

The Admin Console allows the team administrator to see which team member is assigned to each plan. We are looking at providing additional reporting capabilities in the future.

Creative Suite

I heard Adobe launched the latest CS products. How can I upgrade to CS7?

Adobe launched the new Creative Cloud versions of the desktop apps, such as Adobe Photoshop CC and Illustrator CC, and there will not be a CS7 release of the creative desktop apps. To get the CC versions, you need to become a Creative Cloud member.

What is changing in terms of Creative Suite 6 availability?

Beginning June 1, 2014, Adobe will no longer sell Creative Suite 6 via the Cumulative Licensing Program (CLP) or Transactional Licensing Program (TLP). This change will be applicable across commercial and government segments; there is no change for education customers. CS6 products will remain available for individual purchase via electronic download on Adobe.com. Adobe Acrobat and other Adobe products sold via CLP and TLP will remain available

I still want to buy Creative Suite 6 licenses. What options do I have?

CS6 suites and point products are available for individual purchase via electronic software download (ESD) on Adobe.com. Customers must pay with a credit card and will receive an individual serial number and download.
We encourage you to consider Adobe Creative Cloud as an alternative.

Why is Adobe removing CS6 from the TLP and CLP?

In the spring of 2012, we launched Creative Cloud — membership to Adobe’s full range of creative applications — with the belief that it would benefit our customers by giving them access to our tools and services as they’re updated. We also announced that CS6 was our last perpetual software release. Since then, we’ve delivered over 500 new features exclusively to Creative Cloud members. The momentum we’ve seen for Creative Cloud has exceeded our expectations — we have over 1.4 million paid Creative Cloud members worldwide today. With more and more customers migrating to Creative Cloud, discontinuing CS6 from the TLP and CLP simplifies our creative offerings, and helps ensure our customers get the latest and greatest tools and services.

I previously bought Acrobat and CS together on my CLP. Will I receive points for my Creative Cloud purchases on VIP to apply towards CLP?

The Value Incentive Plan (VIP) and CLP are different and separate volume-based buying programs. Purchases of Acrobat and other Adobe products available on CLP will continue to accumulate points, and be used in the determination of your volume discount level. Unlike CLP, the VIP program offers transactional discounting. For more information on available discounts in VIP, contact your authorized MacMall representative.

How CCT Works

Do I need ongoing Internet access to use my Creative Cloud desktop applications?

No. Your Creative Cloud desktop applications (such as Photoshop and Illustrator) are installed directly on your computer, so you will not need an ongoing Internet connection to use them on a daily basis.

You will need to be online when you install and license your software. If you have an annual membership, you’ll be asked to connect to the web to validate your license every 30 days. However, you’ll be able to use products for 180 days even if you’re offline.

Do I have to download and install all of the applications available in Creative Cloud all at once?

No. Creative Cloud enables you to install each application individually whenever it works best for you. Mix and match and install whatever you want — you have the freedom to choose which applications you want to install.

Can I send a file to people who don’t have a Creative Cloud membership? Will they be able to view or share the file?

NoYes, files created by the CC apps, like Photoshop, can be shared like any other file. For example, you can share files through email, FTP, and so forth.

In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, view relevant metadata, comment, and even download files for editing.

As a Creative Cloud member, when an upgrade to an application becomes available in Creative Cloud, am I required to install it?

No. You are not required to install any new version of the applications available in your membership. You can continue using your current version of the product as long as you have an active subscription. You have flexibility on when you install a new release to take advantage of new product features, if you choose to do so.

I already have the traditional licensed version of a previous Creative Suite application on my computer. Can I install and run the Creative Cloud applications at the same time?

Yes, you can run the traditional, perpetual licensed versions of your older Creative Suite applications at the same time you run the latest Creative Cloud versions of those same applications

I just purchased CS6, but I want to switch to Creative Cloud. Can I return it?

If you bought directly from Adobe within the last 30 days, you can contact customer support to return the product. Any Adobe product purchased from any seller other than Adobe may only be returned to the seller from which the product was purchased, in accordance with that seller’s return policy.

Apps and Updates

What are the new Creative Cloud (CC) applications?

The CC applications are the latest release of the creative applications, like Photoshop and Illustrator, which are available as part of your Creative Cloud membership.

How often will Adobe be adding new features to Creative Cloud?

Adobe plans to add new applications, features, and updates to Creative Cloud on an ongoing basis. As these features become available, notifications are sent to users through their activity stream in the Creative Cloud app.

If I am not a member of Creative Cloud, will I have access to the new CC applications and features recently announced?

The new CC versions of the applications are only available through Creative Cloud offerings for individuals, teams, and enterprise. We do not have any current plans to release future CC tools outside of Creative Cloud.

When will Adobe release more sync technologies, like syncing files and fonts on the desktop?

There are a number of new features that will be coming soon to Creative Cloud. These include file syncing on the desktop, file versioning and private folder sharing, and Sync Fonts, which will revolutionize the way you work with type by helping you quickly find the perfect font from the growing library of Adobe Typekit fonts, sync it to your computer, and have it immediately available for use in any desktop application. We expect all of these features to be available to Creative Cloud members in the near future.

Do Creative Cloud members have access to previous versions of Creative Cloud apps?

As a paid Creative Cloud member, in addition to always having access to the latest versions of the apps, you can also download and use a selected set of archived versions of each of our CC apps. Starting with CS6, select older versions of the desktop creative apps will be archived and available for download. Archived versions are provided as-is and are not updated to work with the latest hardware and software platforms.

Can the new CC applications export to CS6?

Many of the Creative Cloud applications provide the ability to export files to the equivalent Creative Suite 6 version of the application. This allows you to export your work to Creative Suite 6, which is available via a perpetual software license.

Adobe plans to continue to support the ability to export to Creative Suite 6 in applications where it is available when it ships.

New features added to the applications after Creative Suite 6 may not be supported in the exported file or supported by the Creative Suite 6 application.

Global Teams

My company is global. Can I invite team members to join from multiple countries (for example, one from the U.K., one from Germany)?

Yes. If you purchased Creative Cloud for teams via a reseller partner, you must do one of the following in order for this to work: purchase all licenses centrally from a WW ALC (but specify a “deploy to” in LWS for each country where you are deploying), or have your local offices buy from their local resellers (using the same VIP ID that was initially created for your company). If you purchased Creative Cloud for teams on Adobe.com, you do not need to specify anything during the order process.

One of my team members is going overseas for an extended stay. Can he/she still continue to use Creative Cloud for teams?

Yes, the product continues to work as long as it is associated with an Adobe ID.

One of my team members is going overseas to China for an extended stay. Can he/she still continue to use Creative Cloud for teams?

Adobe does not currently sell Creative Cloud for teams in China. However, the product will continue to work inside China as long as it was purchased in a country in which it is currently sold. Updates issued while your team member is in China potentially may take longer to download and install because of latency issues. All hosted service components of Creative Cloud (such as file storage, Behance, and so forth) currently reside on servers outside of China. As a result, Adobe cannot guarantee that the Creative Cloud hosted services will be reliably accessible from within China—or from within any nation that regulates and sometimes blocks access to websites and services outside its borders.

I have multiple employees who share the same desktop machine. Can they share one Creative Cloud for teams license?

Creative Cloud for teams follows a named user deployment model, which means that all users are expected to have their own license, even if they share a desktop machine.

I manage a computer lab. Can we use Creative Cloud for teams in this environment?

No, Adobe recommends that you buy Creative Cloud via an enterprise program such as Enterprise Term License Agreement (ETLA) or Education Enterprise Agreement (EEA) for a lab environment.

Can I use generic email addresses for my users, or does each email address need to be assigned to a specific user within my company?

You can use a generic email address, however it cannot be shared with multiple users; each user must have their own license.

I want to move from Creative Cloud to Creative Cloud for teams. Is this possible?

Yes, if you have an individual Creative Cloud membership and are interested in moving to Creative Cloud for teams, you can cancel your existing membership at no charge by calling Adobe Customer Care.