ClubMac joins MacMall, the #1 Apple reseller, to serve your Mac needs, give you even better value and provide the best Mac buying experience possible.

MacMall works closely with Apple and hundreds of other manufacturers to bring you LOW prices on a HUGE selection of Apple computers, iPads,  Mac software, Mac accessories, iPods, iPad accessories, iPod accessories, iPhone accessories, consumer electronics and much more.

 
Below you'll find more information and frequently asked questions about the merge and your account. Should you have any other concerns, please call 1-800-MACMALL (622-6255)
 
If you want to start shopping and see why Macmall is the #1 Apple reseller in the country today, click here.
 
 

FAQs

Questions about log-in

Q: After March 18, can I use my ClubMac log-in information (email/password) on MacMall?

A: If you only have a ClubMac account and no existing MacMall account, you will be able to log-in using your ClubMac account.  This will serve as your MacMall account from March 18, 2010 onward.

 

Q: If I also happen to have a MacMall account, can I still use my ClubMac account?

A: Please choose among the following scenarios:

  • If you have accounts on both MacMall and ClubMac and use the same email address as log-in name and also use the same customer profile information such as address and phone number(s), your accounts will be merged. Please use your MacMall password in order to access your account.
  • If you have accounts on both MacMall and ClubMac and use the same email address as log-in but have different customer profile information, your accounts will not be merged.  Please call 1-800-MACMALL (622-6255). Our Customer Service Representatives will be more than able to assist you.
  • If you have accounts on both MacMall and ClubMac but use a different email address for each account as log-in name, your accounts will not be merged. You will have to use your ClubMac log-in information (email/password) to log-in to your ClubMac account and use your MacMall log-in information to log-in to your MacMall account.
  • If you difficulty accessing your account information or for other concerns, please call 1-800-MACMALL (622-6255). Our Customer Service representatives will address your concerns.

 

Q: Why doesn’t my log-in work?

A: You might be using characters other than numbers or letters on your email address/log-in name. Our system at MacMall only recognizes letters and/or numbers as valid characters.  Please call 1-800-MACMALL or create a new account using only valid characters.

 

Questions about purchasing

Q: Can I start buying from MacMall using my ClubMac account?

A: Your ClubMac account will be recognized by MacMall’s system only by March 18. If, however, you wish to purchase anything from MacMall at this point, you may create a MacMall account at any time in order to avail of MacMall’s excellent offers and service.

 

Questions about tracking orders and/or rebates

Q: If I make a purchase before March 18 on ClubMac, will I be able to track my order status via MacMall.com?

A: You will be able to log on to MacMall by using your ClubMac account and track your order. Or you can call us at 1-800-MACMALL for any information about your ClubMac account.

 

Q: Will I be able to track my ClubMac orders/order history?

A: You should be able to track your order history. In the event that you can’t access that information please call us at 1-800-MACMALL for your order history or any other information about your ClubMac account.

 

Q: Will I be able to check my rebate status for previous orders made on ClubMac?

A: You should be able to track your rebates status. In the event that you can’t access that information please call us at 1-800-MACMALL for your rebates status or any other information about your ClubMac account.

 

Q: Will my rebates still be valid?

A: ClubMac rebates for items purchased before the merger will still be valid.

 

Questions about emails and other correspondences

Q: After merger, will I still continue to receive ClubMac emails?

A: You will receive MacMall emails in lieu of ClubMac emails after March 18, 2010.  If, however, you have unsubscribed from MacMall emails prior to the merge date, you will not receive any MacMall emails.  In order to get up-to-the-minute news about deals, we urge you to subscribe to our newsletters.

 

Q: If I purchase anything from MacMall using my ClubMac account, will I still get a ClubMac receipt?

A: All receipts, credit card statements, correspondences will reflect MacMall after the merge date.

 

General questions

Q: Will I still be able to talk with my favorite ClubMac agent?

A: Your agent will provide you with his new contact information.

 

Q: Can I still call the ClubMac 1-800 number for support?

A: While you still can access the ClubMac 1-800 number for support, you are encouraged to call 1-800-MACMALL for any and all your needs.

 

Q: Will my bookmarks of ClubMac pages still work?

A: You will be redirected to the equivalent MacMall page if available. Otherwise you will be redirected to MacMall’s homepage.