Shop 24/7 by phone 1-800-MACMALL (622-6255)

Live Help
 
Order Status
My Cart

 

 
MacMall - Your #1 Apple Superstore
1
2
3
4
1
2
3
4
1
2
3
4

Viewing & Changing Orders          Home > Help >  Viewing & Changing Orders

Choose a topic:

Check Order Status
Cancel Items or Order
Change Order
Track Shipments
View or Print Invoice
Need to check on or change an order? See how you can modify or cancel items, edit your shipping or email address, track a shipment, print an invoice, and more.
Check Order Status
It’s easy to check the status of your order! Just visit online Order Status and sign in with your MacMall ID and password to get a summary of orders. You’ll see your order number, the date the order was placed, the status of the order, the shipping method, and package tracking information for items that have shipped.

Order status messages

Commonly used order statuses include:


Not yet shipped - We've received your order and are processing it. If you need to cancel or change items in your
order, read the Cancel Items or Order or the Modify Items sections of online Help below.
Prepared for Shipment - Your items have already been prepared for shipment and cannot be changed online or by our customer service department. We’ll send you an email when your item(s) have shipped.
Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online Order Status.
Return to top
Cancel Items or Order
You may be able cancel an item or an entire order, provided the item(s) in your order have not been prepared for shipment, or have not shipped.

Go to online Order Status and select to view the order details of the order containing the item(s) you want to cancel. Call 1-800-622-6255 to have an Account Executive assist you, have your Order number available.

If you are unable to cancel item(s) online and need to make a return, please review the Returns & Refunds section of online Help.
Return to top
Change Order
Modify Items

Sign in to online Order Status and select to view the order details of an order to find out if you can still make changes to an item. You may be able to make changes, provided the item has not been prepared for shipment or has shipped. Visit the Check Order Status section of online Help above for more information on order status messages.

Call 1-800-622-6255 to have an Account Executive assist you, have your Order number available.
Return to top
Track Shipments
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status. If you ordered multiple items, you may receive separate

shipments.

Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide tracking information.

FedEx shipments require a signature on delivery.
Return to top
View or Print Invoice
You’ll be able to view and print invoices for your item(s) shortly after they have shipped.

To view or print your invoice, sign in to online Order Status and select to view the order details for the order containing the the item(s) for which you want an invoice. Click the “Print all invoices” link on the Order Details page to get a printable image of your invoice(s). You can also select to print individual invoices for a particular shipment.
Return to top
 

Get exclusive discounts on your favorite Apple products today!

Your Biggest Source for Everything Apple!

MacMall is the #1 Apple Direct Reseller. We sell more Apple-branded products than any other direct Apple reseller. Since 1987, MacMall has been supplying Mac computers, Mac software, iPods, iPad accessories, and more Apple brand products and consumer electronics to consumers, businesses, and creative professionals.

At MacMall, we understand the increasing demand for the best quality consumer products at huge discounted prices. That's why we are proud to offer the lowest prices on our extensive selection of best-selling products, and hard-to-find Mac and iPod products you crave. Get yourself the new iPad or the new Apple TV for your family. Looking to upgrade your MacBook? Or just want to find out the best suited iPod/iPhone accessories for your hot gadget? Keep your iPad up-to-date with function and technology with our line of top-brand iPad accessories. Compare brands. Equip your Apple products.

More than the innovative products, MacMall goes beyond commerce and into affordable, high-quality business solutions. From customized business sites to financing & leasing to software licensing, technology certifications, configuration services, packaged service programs, and more. Enjoy easy management, easy installation, and easy implementation. Discover a whole new way to create and re-create your business.

Plus, with our 24/7 customer service hotline, we're always just a phone call away no matter when you want to reach us. Get the MacMall Advantage. Don’t miss out on the best deals, special prices, rebate savings, exclusive bundles, and dedicated service you won’t find anywhere else!

Company

About Us
MacMall Blog
The Mall Report
Business Direct Login
Careers
Join Our Affiliate Network
MacMall Business Solutions
MacMall Advantage
Terms of Use and Sale
Privacy Policy
Site Map

Customer Service

Contact Us
Rebates
Subscribe
Unsubscribe
Order Status
Live Chat

Follow Us

 
Apple Authorized Reseller Entrust bbb Tool Twist

Participating store

1940 E. Mariposa Ave, El Segundo, CA 90245 800.MACMALL © 2014 MacMall