Shipping & Delivery      Home > Help >  Shipping & Delivery

Choose a topic:

Shipping Methods & Costs
Order cut off & Delivery times
International Orders
Shipping Restrictions
Problems With Your Shipment
Shipping & Delivery

MacMall uses the best carriers in the business to make sure your order gets to you on time; we ship both from our central warehouse and directly from many of our distributors and manufacturers to insure the best availability. Learn more about shipping times, methods, and carriers.
Shipping Methods & Costs
Shipping Methods

Our carriers include FedEx, United Parcel Service (UPS), U.S. Postal Service (USPS), DHL Airways, and a number of ground carriers.
Standard Overnight — Delivery by 3:00 pm the next business day to thousands of U.S. cities. FedEx Standard Overnight is the only shipping method available for orders that must ship on Saturdays or to Alaska and Hawaii.
Priority Overnight — Delivery by 10:30am the next business day to thousands of U.S. cities; by 12:00 noon to most other areas; and by 4:30pm to remote locations.
2 Day Air — Available to all 50 states. Due to cut off times as early as 5:00 eastern. Average delivery is 2-3 business days.
United States Priority Mail — Delivery of packages made in 2 days. Reaches every urban & rural address throughout the contiguous 48 states. Saturday and Residential deliveries as no extra cost. Alaska & Hawaii deliveries made in 3 days. Weekday order cut-off time to receive a package within 2 days is 7:00pm EST. Orders placed during the weekend, will not ship until Monday, which means that they won't be delivered until Wednesday. Orders placed or to be delivered on a US government holiday will take an additional day.
Ground Service — An excellent choice for routine shipments. Reaches every urban and rural address throughout the 48 contiguous states. Average delivery time is 5-7 business days, with guaranteed delivery dates for commercial addresses. Delivery to some remote residential areas may take additional days.

In accordance with FedEx shipping policies, the FedEx carrier must obtain a signature at time of delivery.

Shipping Costs

Shipping costs are calculated and displayed before you complete your order at MacMall. You can also see shipping costs on the
Order Confirmation email and on online Order Status. If you order multiple items, you may receive separate shipments. Shipping fees for the entire order will be charged when your first item is shipped.
Return to top
Order cut off & Delivery times
Order-cut off Times

Each order must be credit approved and transmitted to the shipping warehouse before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at (800) 622-6255. Orders placed and/or credit approved later than the applicable warehouse cutoff time will ship the next business day. Orders placed and credit approved anytime Sunday for in-stock items will ship on the following Monday. 

Saturday Orders - Phone orders placed and credit approved by 8:00pm EST on Saturday (for items in stock, not requiring configuration, for delivery in the contiguous U.S.) will ship that same day via FedEx Priority for Monday morning delivery. Otherwise, the above policies generally apply to orders taken by phone.

Delivery times

For every item listed on our site, we indicate the current shipping status of the item: Same Day, Next Day or Please Call. These status indicators are guidelines only, and do not constitute a guarantee. They do not reflect "real time" inventory status and can
be subject to change at any time. You should call us to confirm inventory status. Click here for definitions
Return to top
International Orders
International, FPO/APO Addresses, Alternate Carriers or Special Handling

For international addresses or APO/FPO zip codes you must place your order by phone at 310-354-5600 or (800) 622-6255 in the US.If you need to specify an alternate shipping method or some other type of special handling for your order, please call your Account Executive at (800) 622-6255 to place the order.
Return to top
Shipping Restrictions

At MacMall. we strive to ship your order as quickly as possible. However, because of inventory, shipping, and matters outside of our control, our statements as to usual shipping times are not guarantees or promises that a product will ship on a specific day. If you wish to find out the expected date of shipment on a particular item or order, please call us at (800) 622-6255 for more information. At minimum, we expect that all in stock orders will be shipped in 30 days.

Shipping Policies (Domestic)
Please review our shipping policies and methods, and plan your purchases accordingly. For more details or special requirements, please call your Account Executive at (800) 622-6255.

Oversized or Overweight Shipments
Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.

Signature and Physical Address
All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box address or hotel/motel rooms under any circumstances.

After shipment, packages cannot be rerouted or placed on hold for pick through carrier hub.

Shipping, Handling and Processing Charges
Including but not limited to handling and processing your order, packaging and shipping your purchases, and providing you customer service and support, as well as overhead costs associated with these services.

Call your Account Executive at (800) 622-6255 to obtain the most current and competitive shipping charges, options, and specials. Shipping charges shown on this web site apply to purchases made on this web site only.

Return to top
Problems With Your Shipment
Shipping refunds

If you paid for expedited shipping and did not receive your package on time, please contact MacMall Customer Support at 1-800-MACMALL.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact MacMall Customer Support at 1-800-MACMALL.
Return to top