Open Box Product. Open box items are goods that have been returned from our customers after they opened the box. This prevents us from selling the item as new, and we end up having to drastically reduce the price. Once our warehouse receives an opened return unit, it is inspected by our certified technicians. You end up with a high-quality product at a significant discount. Quantities of open box products are limited. Back orders are not accepted on open box products. There is a 15 day return period for open box products if you are not completely satisfied.